From strategy to resilient delivery for mission‑critical operations.
TrustedTech Consulting helps organisations modernise complex, 24/7 services—combining enterprise architecture, Target Operating Model (TOM) design, and ITIL‑based delivery to move faster with confidence.
What we do
Consulting that connects strategy to implementation—built for organisations running complex, regulated and 24/7 services.
Strategy & investment cases
Define the roadmap, options and evidence required to fund and mobilise change.
- Discovery and current-state assessment (technology + operating constraints)
- Target architecture and investment options with cost / risk / dependency view
- Board-ready narrative with measurable outcomes and assurance evidence
Target Operating Model (TOM)
Make the change runnable: roles, processes, measures and cadence teams can operate day-to-day.
- Service model, accountabilities and governance cadence
- Operating procedures, KPIs and management information design
- Readiness and adoption plan aligned to frontline workflows
Delivery, assurance & transition
Controlled delivery with evidence: architecture decisions, test assurance and operational readiness gates.
- Programme controls, RAID, dependencies and supplier oversight
- Service transition: support model, runbooks, training and handover
- BC/DR design and exercising aligned to ISO 22301 principles
Specialisms
A menu-tree of specialist consulting capabilities—structured for clear scoping and fast mobilisation.
AI & automation adoption
Pragmatic AI enablement with governance, safety controls and benefits tracking.
- Use-case discovery, prioritisation and value hypothesis
- Governance, risk controls and assurance gates
- Frontline adoption planning and measurable outcomes
Operational resilience & disaster recovery
Design, runbooks and live exercising for recoverability across applications, integrations and workflows.
- Service tiering and dependency mapping
- Recovery design, invocation criteria and communications
- Tabletop + live DR tests with evidence and lessons learned
Enterprise architecture & integration
Target architecture, integration patterns and design authority to de-risk complex change.
- Architecture baselines, target state and transition roadmaps
- Integration design (including healthcare interoperability patterns)
- Non-functional requirements: availability, performance, security
24/7 control rooms & operational command
Modernise command-and-control environments with monitoring, protocols and performance MI.
- Operational workflows, escalation models and incident protocols
- High-availability design and service transition controls
- Dashboards for throughput, handover and performance visibility
Field service & fleet operations
Mobile workforce optimisation and last-mile performance—planning, rollout and adoption.
- Dispatch optimisation, workflow redesign and system integration
- Operational dashboards and cost-to-serve visibility
- Rollout planning, training and operational readiness
How we deliver
A repeatable consulting model—diagnose, design, deliver—built for confidence, not theatre.
Diagnose
Rapid discovery, service criticality mapping, architecture baseline, and delivery risk assessment.
Design
Future-state TOM + architecture + governance. Clear milestones, dependencies, and investment options.
Deliver
Controlled implementation with service transition, readiness gates, training, and measurable benefits tracking.
“TrustedTech brought clarity to a complex programme and helped us build a delivery model our teams could actually run.”
Programme sponsor, public services“Strong governance, practical architecture, and an operational mindset—exactly what we needed to modernise safely.”
Head of Technology, 24/7 operationsGet a rapid resilience & delivery readiness review.
We’ll map critical services, delivery constraints, and immediate risk reducers—then leave you with a 90‑day action plan.