Consulting services that deliver real operational outcomes.
We help organisations plan, design and implement technology change—while protecting day‑to‑day operations. Our services are built for regulated, high‑availability environments.
Core consulting services
Each service includes a clear approach, tangible deliverables, and outcomes you can measure.
Strategy & Vision
Transformation roadmaps, enterprise architecture, investment options, and stakeholder alignment.
Target Operating Model (TOM)
Process redesign, organisational design, governance, and performance measurement.
ITIL‑based delivery
Service design, transition, incident/problem/change controls, CSI and service catalogue design.
Target Operating Model deliverables
Typical deliverables that accelerate decision-making and de-risk implementation.
Discovery → Decision
Decision → Delivery
Operational resilience & recoverability
Programmes succeed when services can recover. We design BC/DR that operations teams can execute, and we prove it with exercising.
Service tiering & dependency mapping
Critical service mapping across apps, integrations, data, teams and suppliers.
- RTO/RPO targets aligned to risk appetite and operational constraints
- Recovery sequence, invocation criteria and communications
- Evidence pack for audit and assurance
Runbooks & live exercising
From tabletop to live failover/failback with verified outcomes and lessons learned.
- Operational rehearsal and role-based training
- Integration verification and data integrity checks
- Post-exercise improvements embedded into service management
AI & automation enablement
Pragmatic AI adoption focused on workflow design, stakeholder engagement, ethics, and human‑in‑the‑loop controls.
AI-enabled rostering & resource planning
Constraint-based planning for field operations and contact centres, with explainable recommendations and audit trails.
AI auto-dispatch with safety gates
Auto-dispatch recommendations designed around exception rules, escalation paths and human approval.
AI ethics & human-in-the-loop
Governance, risk controls, data protection and operational readiness to protect trust and accountability.
Rapid engagement options
2‑week diagnostic
Service criticality map + risk reducers + 90‑day plan.
6‑week TOM & architecture sprint
Target state, governance, and delivery plan ready for funding.
Delivery assurance
Programme controls, readiness gates, and supplier performance oversight.